Privacy Policy

This privacy policy ("Policy") describes how personally identifiable information ("Personal Information") that you may provide on the website www.djerba-guidess.tn ("Website" or "Service") and any of its related products and services (collectively, "Services") is collected, protected, and used. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. This Policy is a legally binding agreement between you ("User", "you" or "your") and the operator of this website ("Operator", "we", "us" or "our"). By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this agreement. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Automatic Collection of Information

When you open the Website, our servers automatically record information that your browser sends. This data may include information such as your device's IP address, browser type and version, operating system type and version, language preferences, or the webpage you were visiting before accessing the Website and Services, pages of the Website and Services that you visit, time spent on those pages, information you search for on the Website, access times and dates, and other statistics.

Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding the use and traffic of the Website and Services. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.

Collection of Personal Information

You can access and use the Website and Services without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the Website's features, you may be asked to provide certain personal information (for example, your name and email address). We receive and store any information you knowingly provide to us when you create an account, publish content, or fill out any online forms on the Website. When required, this information may include the following:

• • Personal details such as name, country of residence, etc.
  • Contact information such as email address, address, etc.
  • Account details such as username, unique user ID, password, etc.
  • Information about other people such as your family members, friends, etc.

Some of the information we collect is directly from you via the Website and Services. However, we may also collect personal information about you from other sources such as public databases and our joint marketing partners. You can choose not to provide us with your personal information, but you may not be able to take advantage of some of the Website's features. Users who are uncertain about what information is mandatory are welcome to contact us.

Use and Processing of Collected Information

In order to make the Website and Services available to you, or to meet a legal obligation, we need to collect and use certain personal information. If you do not provide the information we request, we may not be able to provide you with the requested products or services. Any of the information we collect from you may be used for the following purposes:

• • Create and manage user accounts
  • Send administrative information
  • Request user feedback
  • Improve user experience
  • Enforce terms and conditions and policies
  • Run and operate the Website and Services

Processing your personal information depends on how you interact with the Website and Services, where you are located in the world, and whether one of the following conditions applies: (i) you have given your consent for one or more specific purposes; this, however, does not apply, whenever the processing of personal information is subject to European data protection law; (ii) provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof; (iii) processing is necessary for compliance with a legal obligation to which you are subject; (iv) processing is related to a task carried out in the public interest or in the exercise of official authority vested in us; (v) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.

Note that under some legislation, we may be allowed to process information until you object to it (by opting out), without having to rely on consent or any other of the following legal bases below. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of personal information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Information Management

You can delete certain personal information we hold about you. The personal information you can delete may change as the Website and Services change. However, when you delete personal information, we may retain an unrevised copy of the personal information in our records for the duration necessary to comply with our obligations to our affiliates and partners, and for the purposes described below. If you wish to delete your personal information or permanently delete your account, you can do so by contacting us.

Disclosure of Information

We will disclose any personal information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Retention of Information

We will retain and use your personal information for the period necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, unless a longer retention period is required or permitted by law. We may use any aggregated data derived from or incorporating your personal information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, personal information will be deleted. Therefore, the right to access, the right to deletion, the right to rectification, and the right to data portability cannot be enforced after the expiration of the retention period.

User Rights

You may exercise certain rights regarding your information processed by us. In particular, you have the right to do the following: (i) you have the right to withdraw your consent where you have previously given your consent to the processing of your information; (ii) you have the right to object to the processing of your information if the processing is carried out on a legal basis other than consent; (iii) you have the right to learn whether we are processing information, to obtain information about certain aspects of the processing, and to obtain a copy of the information undergoing processing; (iv) you have the right to verify the accuracy of your information and ask for it to be updated or corrected; (v) you have the right, under certain circumstances, to restrict the processing of your information, in which case we will not process your information for any purpose other than storing it; (vi) you have the right, under certain circumstances, to obtain from us the deletion of your personal information; (vii) you have the right to receive your information in a structured, commonly used, and machine-readable format and, if technically possible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that your information is processed by automated means and that the processing is based on your consent, on a contract you are party to, or on pre-contractual obligations thereof.

Children's Privacy

We do not knowingly collect any personal information from children under 18 years of age. If you are under 18 years of age, please do not submit any personal information through the Website and Services. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy by instructing their children never to provide personal information through the Website and Services without their permission. If you have reason to believe that a child under 18 years of age has provided us with personal information through the Website and Services, please contact us. You must also be old enough to consent to the processing of your personal information in your country (in some countries, we may allow your parent or guardian to do so on your behalf).

Cookies

The Website and Services use "cookies" to help personalize your online experience. A cookie is a text file placed on your hard drive by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical purposes to operate the Website and Services. You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Do Not Track Signals

Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not wish to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a website. For these purposes, tracking refers to collecting personally identifiable information from consumers who use or visit a website or online service as they move across different websites over time. The way browsers communicate the Do Not Track signal is not yet uniform. Therefore, the Website and Services are not yet configured to interpret or respond to Do Not Track signals communicated by your browser. Even so, as described in more detail throughout this Policy, we limit our use and collection of your personal information.

Email Marketing

We offer electronic newsletters to which you may voluntarily subscribe at any time. We are committed to keeping your email address confidential and will not disclose your email address to any third party except as permitted in the Use and Processing of Information section or for the purpose of using a third-party provider to send such emails. We will retain emails sent in accordance with applicable laws and regulations.

In compliance with the CAN-SPAM Act, all emails sent from us will clearly state who the email is from and provide clear information on how to contact the sender. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However, you will continue to receive essential transactional emails.

Links to Other Resources

The Website and Services contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave the Website and Services and to read the privacy statements of each resource that may collect personal information.

Information Security

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and disclosure of personal information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your personal information, you acknowledge that (i) there are security and privacy limitations of the Internet that are beyond our control; (ii) the security, integrity, and privacy of all information and data exchanged between you and the Website and Services cannot be guaranteed; and (iii) such information and data may be viewed or tampered with in transit by a third party, despite best efforts.

Data Breach

If we become aware that the security of the Website and Services has been compromised or that users' personal information has been disclosed to unrelated third parties as a result of external activity, including but not limited to security attacks or fraud, we reserve the right to take reasonably appropriate measures, including but not limited to investigation and reporting, as well as notification and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do, we will post a notice on the Website and send you an email.

Changes and Amendments

We reserve the right to modify this Policy or its terms relating to the Website and Services from time to time at our discretion and will notify you of any material change in the way we treat personal information. When we do, we will post a notification on the main page of the Website. We may also notify you in other ways at our discretion, such as through the contact information you have provided. Any updated version of this Policy will be effective immediately upon posting of the revised Policy unless otherwise indicated. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not use, without your consent, your personal information in a manner materially different from what was stated at the time your personal information was collected.

Acceptance of this Policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services, you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.

Contact Us

If you would like to contact us to learn more about this Policy or if you wish to contact us regarding any matter relating to individual rights and your personal information, you may do so via the contact form

This document was last updated on December 31, 2024